FAQ's

An exotic South-of-the-border getaway is a great way to relax while experiencing the beauty of another culture.  At Solmar Hotels & Resorts, we want you to have an amazing experience in Cabo San Lucas.  Whether this is your first visit or you are a seasoned, margarita-drinking professional, we’ve compiled this list of FAQs to answer everything you need to know about your upcoming trip.

Are hotels safe during Covid?

Yes, in order to protect our staff, guests and members, at Solmar Hotels & Resorts we have implemented new policies, procedures and practices to ensure high levels of prevention controls aligned with Federal recommendations across our resorts. These include:

Employees:
  • Special training to all staff members on techniques for infection prevention.
  • Close supervision from area managers to ensure high-levels of personal hygiene.
  • Security access check points with digital thermometers in order to verify the health of each employee before entering to our facilities.
  • Daily sanitization process of employees’ common areas such as lockers rooms, canteen, offices, workshops, warehouse, pantries, etc.
  • Updated floor plans of employee’s canteens with lower capacity settings, readjusted operation schedules and elimination of self-serving service station.
  • Availability of face masks, gloves and acrylic full-face shields for all employees and mandatory usage of such for all the departments (Security, bell boys, valet parking, front desk, concierge, housekeeping, public areas, employees from restaurants and bars, pool, fitness center, kids club, entertainment and spa personnel)
Guests and members:
  • Sanitization of all guest’s luggage pieces before entering our facilities.
  • Temperature measuring stations available for guests and members.
  • Mandatory use of sanitization solutions to spray inside all cars at valet parking
  • Complimentary sanitizing gel or solution at Reception counter and Concierge desks, Bars, Restaurants, Spa, Kids Club, fitness center, elevators, etc.
  • Sanitization of credit card terminals, pens and all items used between one guest and the other.
  • Revised and adjusted cleaning procedures for housekeeping, ensuring reinforced sanitization of rooms at each check-out and check-in.
  • Constant sanitization of public areas such as elevators, bathrooms, railings, etc.
  • Daily sanitization process of restaurants, bars and kitchens (font and back of the house).
  • Close supervision to ensure high levels of personal hygiene and food preparation.
  • New floor plans and readjusted operation schedules at restaurants and bars with lower capacity settings.
  • New practices and controls implemented at buffet-style venues to avoid self-serving service.
  • Sanitization of Restaurant tables, chairs, menus, trays, condiments jars, credit card terminals, check cover, pens and all items used between one guest and the other.
  • Rearrangement of sunbeds to allow for more space between guests and respect social distancing protocols.
  • Readjusted Spa operation schedules of services to ensure lower capacity setting and respect social distance between guests.
  • Revised and adjusted cleaning procedures for Spa cabins, lockers rooms, showers, etc. to ensure full sanitization between one guest and another.
  • Sanitization of SPA menus, credit card terminals, check cover, pens and all items used between one guest and the other.
  • Mandatory temperature testing of all kids before entering to kid’s club facilities.

Where is Cabo San Lucas?

Located around 1,000 miles south of San Diego, California, Cabo San Lucas is a city at the southernmost tip of the Baja Peninsula. The Los Cabos International Airport is conveniently located just 28 miles from our downtown hotel location.

What is Los Cabos and where is it located?

Los Cabos is a county that incorporates the cities of Cabo San Lucas and San Jose del Cabo in the State of Baja California Sur, Mexico. Often called Land's End, Los Cabos is situated on the southernmost tip of Baja.

How do I get to Los Cabos?

Getting to Los Cabos is reasonably easy from most major cities in the United States and Mexico. Rent a car or book your shared or private transfer service from the airport to our hotel before you depart. Ask our staff for details. Airlines serving Los Cabos International Airport include Aeromexico, Alaska Airlines, US Airways, American Airlines, Spirit, Continental, United Airlines, Delta Airlines, Frontier, Sunwing, West Jet, Virgin America, Sun Country, Air Transat, Volaris, Interjet, Viva Aerobus and various charter flights domestic and International.

What is required to drive in Los Cabos and Baja California?

You must possess a valid, government issued drivers license from your resident state or country. No special permits or bonds are needed unless you plan to drive on the Mexican mainland. Roads are usually safe, but can be narrow. The roadway connecting Cabo San Lucas and San José del Cabo is a well-lit, modern, four-lane freeway. Insurance is required to drive in Mexico. Be sure to pick up a map of gas station locations and keep your gas tank as full as possible, as gas station locations can be far apart.

What is the legal drinking age in Mexico?

The legal drinking age in Mexico is 18. All visitors who wish to drink alcohol must present a valid photo ID upon request.

What is the time zone of Los Cabos and does the time change with daylight savings time?

Los Cabos and Baja California Sur are located in the Mountain Time Zone. Time changes with the seasonal Daylight Savings Time schedule.

Can the resorts assist guests in scheduling activities?

Yes, our concierge can assist you in planning sightseeing tours, excursions, Scuba and Snorkeling tours and other adventures during your stay.

Do Solmar Resorts offer childcare services?

You can arrange for childcare through the Concierge. 24-hour advance notice is required. Please ask for the cost per hour and per child.

Do the Solmar Resorts have shops on site?

All Solmar Hotels & Resorts have convenience stores carrying a selection of imported and Mexican goods. The stores are open daily and offer snacks, deli products, and assorted grocery items. You'll also find soft drinks, beer, wine and spirits, as well as household goods, souvenirs and a drugstore counter.